In a World Bank podcast, Nneka Eze, Partner and Lagos Office Director, discusses a recent project Dalberg worked on with the Office of the Vice-President of Nigeria to understand the state of innovation in the country, and the potential of innovation hubs. From analysis of global innovation hubs, Nneka explains that there are seven different types of innovation hubs – ranging from science and technology parks, to accelerators, and research centres – and four guiding principles that differentiate successful hubs.
From harnessing big data to door-to-door primary research to analytical approaches though participatory methods, Dalberg can employ the appropriate data collection strategy to answer any question. We provide quality primary data and in-depth research to help clients better understand the drivers of complex problems in emerging markets where data and insights are often sparse.
Customer Experience Playbook
The Customer Experience (CX) Playbook is divided into the following eight sections detailing different stages of embedding customer centricity within the organization. Each section contains operating principles and useful tools for each stage. The Playbook also describes typical challenges faced in implementing such projects along with suggested solutions. Use the CX Playbook for either end-to-end CX projects or specific aspects such as user research or CX ideation.
The Innovation Guide for Funders
Innovation isn’t just a matter of luck but a process that can be managed, supported and nurtured. Foundations and donors, who have acted as investors in social change, can be stewards of innovation as well. In 2016, Dalberg Design collaborated with a Rockefeller Foundation to design an online platform to support funders in the process of evaluating innovation methods and managing an innovation portfolio.
Financial Inclusion Fit to Size: Customizing Digital Credit for Smallholder Farmers in Tanzania
Digital credit products represent an important financial inclusion opportunity for smallholder farmers in Tanzania, where close to 80% of the workforce is engaged in farming. Uptake of these products by smallholder farmers, however, remains limited.
To address this challenge, Dalberg's Design used a human-centered design (HCD) approach across three regions of Tanzania to produce behavioral insights around smallholder farmers’ interaction with, and demand for, digital credit products.
A Global Framework for Financial Health
We collaborated with the Center for Financial Inclusion and the Center for Financial Services Innovation to analyze whether a global version of a financial health framework could advance our collective, holistic understanding of consumer behavior and deepen our appreciation for the impact of finance on personal well-being among the poor.
Measuring Financial Health in Developing Countries
Working together with the Center for Financial Services Innovation & the Center for Financial Inclusion at Accion, we sought to understand whether a global version of their financial health framework could advance our collective understanding of consumer behavior and deepen our appreciation of the impact of finance on personal well-being among the poor.
Understanding Indian Consumers' Readiness for Digital Financial Services
In partnership with Omidyar Network, we sought to understand the context and behaviors of Indian consumers regarding digital consumption and readiness for digital financial services. We leveraged in-depth interviews with consumers across urban, semi-urban, and rural areas, and human-centered design prototyping sessions, to uncover behavioral insights.
Surveying Smallholder Tea Farmers' Responses to Frost Mitigation
As part of USAID and NASA’s SERVIR initiative, we conducted a survey of 425 smallholder tea farmers in Kericho and Nandi Hills, Kenya, to examine their current behavior towards frost mitigation and response, and their perceptions as to the potential value of frost monitoring technology.
Empowering Women to use the Mobile Internet
In developing countries, the number of unique subscribers using mobile internet has grown from 728 million in 2010 to 1.8 billion in 2014. This growth has profound implications for women’s economic, social, and political empowerment – mobile internet can help women access resources like entrepreneurship opportunities, affordable healthcare, and peer learning platforms.
Identifying Innovative Business Models for Direct-to-Farmer Financing
We conducted primary research with smallholder farmers and facilitated a multi-stakeholder system mapping and design lab to identify innovative business models for direct-to-farmer financing. We also created an innovation agenda for future product development investment.