Financial Inclusion

An estimated 2 billion people lack access to formal financial services, like bank accounts, that are critical to transact efficiently, accumulate wealth, and protect against shocks. Additionally, 200 million informal and formal businesses are financially unserved or underserved – without access to the capital they need to grow. Dalberg works with companies, foundations, development institutions, and governments to develop innovative strategies for providing high-quality, appropriate financial services to underserved individuals, communities, and businesses. Our expertise includes catalyzing investment, designing solutions such as savings products, and bringing together public and private sector stakeholders to facilitate collective action.

 

Identifying Innovative Financing Mechanisms to Reduce the Cost of Remittances

We were engaged by the Canadian International Development Agency to analyze the major cost drivers and market failures associated with international remittances. We subsequently designed and recommended innovative financing mechanisms which could save up to $3.5 billion over five years.

Mobile Money Innovation Strategy for a Pan-Africa Telecommunications Company

We developed strategy recommendations and a high-level roadmap for opening mobile money APIs to a pan-African telecommunications company. Our assessments involved country selection, a quantified business case, revenue models, road map of next steps and a go-to-market strategy.

Mobilizing Banking For Indonesia's Poor

In this article published in MIT Innovations Journal, Michael Mori and Trevor Zimmer assess the demand for mobile financial services and branchless banking (MFS/BB) among poor Indonesians and suggests how businesses should design and market financial products to incentivize adoption. It also evaluates the factors that regulators should consider when designing MFS/BB regulations.

Read the article.

Direct to Farmer Finance Innovation Playbook

Innovation can help direct-to-farmer finance providers better serve farmers by addressing the challenges associated with direct-to-farmer lending. Existing challenges – such as lending risks and service delivery – are exacerbated at scale; investing in innovation can help direct-to-farmer finance providers scale up to more quickly and effectively meet the vast global demand for smallholder finance.

Customer Experience Playbook

The Customer Experience (CX) Playbook is divided into the following eight sections detailing different stages of embedding customer centricity within the organization. Each section contains operating principles and useful tools for each stage. The Playbook also describes typical challenges faced in implementing such projects along with suggested solutions. Use the CX Playbook for either end-to-end CX projects or specific aspects such as user research or CX ideation.  

Customer Experience Toolkit

Positive customer experience is tangible. It’s simple, flexible, intuitive, and, most importantly, fits the needs of customers. Financial service providers now have a great opportunity to create value by designing and delivering customer experience based on a granular understanding of needs, which creates value as customers choose and use their products and services.

However, a large proportion low-income customers currently do not use their accounts, and two billion people around the world remain excluded from the formal financial sector. 

Financial Inclusion Fit to Size: Customizing Digital Credit for Smallholder Farmers in Tanzania

Digital credit products represent an important financial inclusion opportunity for smallholder farmers in Tanzania, where close to 80% of the workforce is engaged in farming. Uptake of these products by smallholder farmers, however, remains limited. 

To address this challenge, Dalberg's Design used a human-centered design (HCD) approach across three regions of Tanzania to produce behavioral insights around smallholder farmers’ interaction with, and demand for, digital credit products. 

A Global Framework for Financial Health

We collaborated with the Center for Financial Inclusion and the Center for Financial Services Innovation to analyze whether a global version of a financial health framework could advance our collective, holistic understanding of consumer behavior and deepen our appreciation for the impact of finance on personal well-being among the poor.

Learn more about our findings.

New Offerings and Business Models for Financial Inclusion

Dalberg partnered with CGAP and myAgro to conduct research, ideation and prototyping across Senegal to understand smallholder farmers’ unmet needs, prioritize new product propositions and design and prototype new solutions.

See more on supporting smallholder savings in Senegal.

Measuring Financial Health in Developing Countries

Working together with the Center for Financial Services Innovation & the Center for Financial Inclusion at Accion, we sought to understand whether a global version of their financial health framework could advance our collective understanding of consumer behavior and deepen our appreciation of the impact of finance on personal well-being among the poor.