Dalberg Design uses service design methods to help organizations maintain a cohesive picture of various touch-points with users and stakeholders so they can better coordinate their activities to deliver value on a consistent basis over time.

Creative and collaborative methods help engage stakeholders and users, map out new opportunity spaces and align around new agendas, ideas and strategies.

Dalberg Design uses system mapping helps visualize dynamic systems that reflect a common understanding of key stakeholders, relationships and feedback loops. This is critical in identifying leverage points and opportunities for collaboration.

We use on-site research methods that involve observations and deep-dive interviews, taking place in the contexts and locations in which users (and other stakeholders) live, work and interact.

Rapid prototyping accelerates the process for testing assumptions and iterating new product, program or delivery models. It removes risk and increases certainty by engaging users and stakeholders early and often.

Pilot testing and implementation validates propositions and lowers the risk of failure for a proposed solution. Supported by the right business strategy and incentive models, pilots are an ideal way to measure business impact through small-scale experimentation.

We incorporate behavioral science techniques into our HCD and prototyping approach to generate behavioral hypotheses and rigorously test ideas through experiments.

We leverage big data analytics to complement qualitative research with statistically rigorous insights from market research, surveys and separate data sets, to inform segmentation, business cases and go-to-market strategies.

We work closely with technology development partners to implement our solutions, using rapid sprint cycles centered on user stories closely tied to our HCD research insights.